Bankinter and the CNSE inaugurate financial literacy courses for the deaf
The bank seeks to make it easier for deaf individuals to acquire a basic understanding of finance through a partnership with the Confederación Estatal de Personas Sordas (CNSE), a Spanish not-for-profit organisation for the deaf.
These courses, now in their fourth consecutive year, have begun in the Balearic Islands and will be carried out in 17 cities where several regional CNSE federations are located.
Bankinter has initiated its round of financial literacy courses for the deaf in a close partnership with the Confederación Estatal de Personas Sordas (CNSE), a Spanish not-for-profit organisation in support of deaf individuals. In keeping with measures the bank has been taking to promote financial literacy, for the fourth year in a row, it has launched specific courses for deaf individuals in order to ensure their access to basic knowledge about the world of finance and, thus, help them become fully self-reliant in this area.
Training started last week on 28 and 29 October in Majorca and Minorca, respectively, with the Federación de Personas Sordas de las Islas Baleares (FSIB), the CNSE’s Balearic affiliate. Courses were taught in sign language by Elena Madina, a bank employee specialised in sign language. Both training sessions were a success, with a high number of attendees of all ages.
Each training session goes over basic financial concepts, including common financial products like current accounts, debit and credit cards, deposits, loans, trading and investment funds. They also review mobile banking services and available ATM transactions.
In addition, the bank has a video calling service in sign language to provide this specific group of individuals with customer service in real time and resolve any financial queries they may have. Bankinter is the only Spanish bank to have this service.
In the coming weeks, Bankinter and the CNSE will organise another 17 courses in towns where the various regional federations of the CNSE are based. The bank wishes to promote several initiatives with this confederation to help make the world of finance more accessible to the deaf.
These courses are one of the initiatives included in the collaboration agreement with the CNSE on financial accessibility and training, which Bankinter renewed last July. Both entities aim to offer training and accessible financial information to those interested.
This agreement also contains financial literacy measures such as training videos on banking concepts available on social media. Some of these videos can be found on the bank’s blog through the following link:
https://blog.bankinter.com/noticias/-/categoria/2080354/convenio+colaboracion+bankinter-cnse
Bankinter gives priority to its strong and unwavering commitment to promoting social inclusion. Therefore, it has several agreements with organisations that are highly dedicated to integrating people with disabilities into society. With agreements like the one it has signed with the CNSE, the bank seeks to foster inclusive initiatives to make life a little easier for the disabled.
The CNSE is a non-for-profit organisation that focuses on the interests of the deaf and hearing impaired and their families in Spain. It has 18 federations for the deaf that also have more than 120 provincial and local affiliated associations across Spain. Since 1936, the CNSE has been working to advance civil rights of this group of people through political demands and advocacy.
